Returns & Refund Policy

At KERAVION, we maintain a clear and transparent returns process to ensure customer confidence and editorial-grade accountability. This Returns & Refund Policy outlines eligibility requirements, time limits, procedures, and conditions applicable to purchases made through keravion.live. By placing an order, you acknowledge and agree to the terms set forth below.

1. Refund Eligibility

Refunds may be granted for eligible products that meet all stated return conditions. To qualify, items must be unused, unopened, and in their original packaging with all seals intact. Proof of purchase from keravion.live is required for verification purposes.

Products showing signs of use, tampering, damage caused by mishandling, or incomplete packaging will not qualify for a refund.

2. Time Limits

Return requests must be submitted within 30 calendar days from the confirmed delivery date. Requests submitted after this period may not be eligible for review.

Once approved, returned items must be shipped back within 14 days of receiving return authorization instructions.

3. Request Process

To initiate a return, customers must contact our support department with the following information:

• Full name used at checkout
• Order number
• Date of purchase
• Reason for return
• Photographic evidence (if product arrived damaged)

Once reviewed, you will receive written confirmation detailing return instructions and the designated return address.

4. Conditions of Return

Customers are responsible for return shipping costs unless the product was defective or incorrectly shipped. We recommend using a trackable shipping service, as KERAVION cannot guarantee receipt of returned items without tracking confirmation.

Refunds will be processed to the original payment method within 7–10 business days after inspection and approval.

5. Exclusions

The following items are not eligible for return or refund:

• Opened or partially used products
• Items purchased during promotional clearance events
• Gift cards or digital products
• Products returned beyond the stated 30-day window

6. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, you must notify us within 7 days of delivery. Include clear photographs and a description of the issue. Upon verification, we will arrange a replacement or full refund at no additional cost.

7. Contact Information

All return and refund inquiries must be directed to our official support desk:

KERAVION Customer Support
Website: keravion.live
Email: [email protected]
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (UTC)

KERAVION is committed to maintaining fairness, transparency, and procedural clarity in every transaction. This policy is periodically reviewed to ensure alignment with consumer protection standards and operational best practices. Customers are encouraged to review this page before submitting any return request.